Patients & Visitors

Access Center

The Access Center can be accessed by phone Monday-Friday 8 AM to 8:30 PM by calling 860.545.7200.

Admitting

Depending on the reason for your visit, once you arrive at one of our locations you’ll be directed to the appropriate department by our knowledgeable staff.

After Your Stay

Our health care team is committed to making your stay with us as safe. In order for this to happen we are asking you and your family to partner with us so we can provide you with the best possible care.

Before You Arrive

We are prepared to offer you and your loved ones top quality care. Here are a few things to know in preparation for your visit.

Billing & Insurance

As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim.

CareGram

CareGram! is a free service of Hartford Hospital that allows you to send a greeting to a friend or loved one who is currently a patient at Hartford Hospital and listed in our facility directory.

Directions

Directions and maps to The Institute of Living.

During Your Stay

The Institute of Living is committed to providing the best and safest patient experience.

News

Choose from Institute of Living News and the Health News Hub.

Patient Rights & Privacy

You and Hartford HealthCare are partners in your medical care, and the Hartford HealthCare Partners encourage your active participation in your care.

Patient Safety & Quality

Top-quality healthcare and patient safety are central to everything we do. Part of our mission is that "quality and safety of care are a constant" – that means adhering to evidence-based standards of care and always putting patient safety first.